Terms & Conditions

covering you & us
Create Booking
  • We’ve done our best to cover all aspects that keep you and your car safe and sound.
  • Please read these terms carefully – they concern the use of this website and our services to you. Your use of this website is subject to these terms.
  • By continuing with the use of our website / services you show your agreement to such terms. If you do not accept these terms please do not continue to book our services or place orders with us.
  • By proceeding with a booking you are deemed to be accepting of our terms and conditions as our booking system gives acknowledgement for you and us.
  • Please note calls may be recorded for quality and training purposes.

1. Creating a booking

  1. All vehicle assessments are charged at our minimum assessment fee see section 3 for more details.
  2. Please note if you are unable to keep your appointment for any reason deposits are non-refundable or transferable.
  3. When booking please allow a 2-hour window before 18:00 should in case you wish for our technician to get parts that you may need if your assessment is repairable via a part.
  4. We can only generally guarantee booked slots as unforeseen circumstances can arise.
  5. As a customer service promise if we agree a booking with you and we fail to arrive due to a technical / unforeseen circumstances, we will provide you the next available slot, and give you £10 off fitting a dash cam install valid for 30 days. 
  6. If we are able to see you on the day we will give you a call approximately one hour before we can arrival this does not require a paid time slot.

2. ** FP Fixed prices

  1. Fixed prices are given for tasks of installations, not error finding unless otherwise stated, therefor will be set at our ph rate at the time of task approval or vehicle collection.
  2. Fixed prices in most cases can be given over the phone for common problems we are aware.
  3. After hours 18:01 tasks will be double the hourly rate unless we are aware of the problem in full and can offer a fixed price prior to seeing the vehicle.
  4. GHOST IMMOBILISER LINK
  5. OUR ONLINE SHOP LINK

3. Minimum assessment fees

  1. We have found that most minor faults tend to only cost your initial £155 fixed booking / assessment fee, to fully resolve most common minor issues. Inspections help us help you.
  2. Full estimates to fix your error are only provided once we have had a satisfactory inspection, feel free to send us WhatsApp videos/images for a guide price if you need that first as our minimum is fixed at £155 so there are no surprises for checking your vehicle, as we aim to fix at the same time as check your fault within reason. All time slots are pre paid for to insure a full days organisation among staff / contractors and you the customer.
  3. Should your repair cost any more than your fixed assessment cost £155 no random cost will be added without us making you aware and you agreeing to extra time or repairs excluding parts, while we are on site.
  4. We will always advise within your first hour of attempting to locating your suggested problem. If more time to locate / repair, is needed, we may need to have the vehicle recovered to us due to weather etc or one of our subcontractors after this point we should be able to give you a better range of price unless we have spent extra time after your 1 hour time slot, this will then be a per hour fault finding task as all problems can vary in cost excluding parts / fitting.
  5. £155 does not automatically cover you for removal and replacing of (OEM factory components) or aftermarket parts as this is not time-based tasks, a fixed price may be given for fitting.
  6. If we can not advise in the direction of the problem or relay any information to you of what needs to happen to move towards a solution a free refund will be offered.
  7. Please note as much as we like to help customers over the phone,  or otherwise, we are not liable for any advice given if you wish to attempt a DIY fix. We strongly advise booking it in with a qualified professional auto electrician (07956 996 996).
  8. GET BOOKED IN OPTION 1
  9. We have a minimum assessment fee of £155 per hour per task.
    £155 gets you booked in with us within the Birmingham area / (B) POSTCODE at your home or work
  10. Travelling to us does not reduce the technician’s £155 assessment fee, we are 85% a mobile company this is for your convenience.
  11. There is no call out fee on the mobile service just a fixed assessment fee which is reduced from your total, other areas covered on request are at a calculated cost.
  12. Should we need more time to complete your tasks no further time will be spent unless agreed with your technician on task or from head office.
  13. If to fully rectify your error is cost-effective i.e. not over the value of the vehicle, we can agree upon a **fixed completion price should it involve ordering parts, all parts will need to be paid for first before our technician can continue with the repair/install unless we have the item in stock.
  14. If you request us the cease our investigations labour time spent will still be applied to an invoice to you.
  15. Our labour rate is double outside of business hours see section 4.
  16. Please avoid any delays in allowing our technicians to start working on your vehicle as this may be reflected on your invoice.
  17. Our grace period is 10 minutes.
  18. Instructing our staff to fix errors automatically puts your tasks, on our hourly rate of £155 per hour until your requested tasks are complete if a fixed price can’t be achieved due to the nature of the problem.
  19. If there are any major concerns during the rectification stage i.e., the problem is beyond economical repair and parts need replacing we will advise as soon as possible.
  20. See section 14 vehicle handover
  21. BOOKING LINK OPTION 1

4. After hours 18:00 +

  1. Booking for after 18:00 you will is charged £200 per hour per task see section 3. for our daily standard charge and process.
  2. Should we need more time to complete your tasks no further time will be spent until agreed.
  3. After 6 PM response is limited as our technicians are typically not available.

5. MAKE A PAYMENTS / LATE FEE

  1. Cheques can not be accepted by our technicians as final payment unless you have an arranged payment agreement.
  2. Free direct debit set up is available for random recurring payments of which authorized persons can digitally sign off on each invoice.
  3. Please note if half your amount is more than £155, we recommend a bank transfer for this, to avoid a 3% processing charge to your card, or to your final amount. You can tap the word (pay) to move straight to the transaction page, or use the tabs in red floating to your right here online from a desktop view or bottom left from a mobile.
  4. The remainder of your balance will be collected once we have returned the keys or our tasks are complete.
  5. Customer delayed payment after 3 days of receiving notice of invoice via whichever means text/call will incur 25% increase to your outstanding balance no exceptions unless you have a payment plan.
  6. ** Admin / late fee is £100 for contracted garages.
  7. PLEASE NOTE ANY LATE PAYMENTS AFTER ITS DUE DATE, WILL VOID ANY PRE 30 DAY PAYMENT PLAN, THIS WILL REQUIRE IMMEDIATE PAYMENT, CASH OR BANK TRANSFER ALONG WITH YOUR LATE FEE / ADMIN FEE OF £100. MOVING FORWARD WITH US AS YOUR MOBILE TECHNICIAN 

6. Refunds / Credit notes / Free rechecks

  1. If you are experiencing problems please get in touch via our contact page and someone will be happy to help you as soon as possible.
  2. Refunds / exchanges / credit notes / may be issued if the following criteria’s are met.
  3. Safe & Sound Your Car Ltd is notified that you would like a refund via our contact form for our records CONTACT-FORM.
  4.   We do not offer refunds on non faulty installed electrical products / items, time sent accessing  your fault/faults or pre paid bookings for any reason this will be marked as a no show.
  5. Products any form of a refund after 14 days for a non electrical item may be considered after satisfactory inspection as a good will if our supplier is happy to do so out side of this time frame.
  6. If you feel there is a problem with something you presume we have done, we will aim to rebook you in at no cost to yourself for a full recheck of our work.
  7. Avoid having other company’s or person’s tampering with our install even if this is a qualified auto electrician, without our prior consent, unless there is a safety issue and we are unable to attend.
  8. If there is a new problem that isn’t related to our previous assessment repairs or installation there will be a minimum attendance fee.
  9. Please be reminded all new tasks are to be booked in and charged accordingly in line with our terms and conditions.
  10. Your new product is unopened and remains sealed in its original packaging.
  11. No refunds on special orders.
  12. No refunds on items you agree for us to install if you change your mind.
  13. Refunds are not available on call out charges or minimum assessment fees including time spent working or waiting for a vehicle to arrive.
  14. Credit notes can be requested as digital gift card if management agrees.
  15. Credit notes are to be used within 12 months of receiving them unless otherwise stated.

7. If you’re a garage

  1. You have a verbal pre-booking on the day you contact us or otherwise and cancel our services for the second time without calling to leave a voicemail, 1 hour prior to our arrival you will be requested to book online for available time slots.
  2. This is so we can keep to our day to day schedule.
  3. Please note we have our free direct debit set up available for random recurring payments of which authorised persons can digitally sign off on for each invoice.

8. Purchase orders

  1. Once we have received payment for your orders this will then be processed.
  2. Sort Code / Ac No ( Will be provided on request )
  3. By making an order for installation that requires parts you the individual or company agree to be liable for any special items paid orders paid in advance.
  4. If you should choose to cancel it during the shipping process your payment can not be reversed, unless it is an item we brand and physically keep in stock.

9. Can only pay by cheque.

  1. There is an admin fee for cheques of £25 this will be applied to your final payment or made reference to on your next invoice.
  2. If our next booking with you is not within 14 days a separate invoice will be produced for the admin fee.
  3. If you are able to travel to an engineer within 3 business days during opening times to pay in cash your fee may be waived.
  4. Choosing to pay your balance 4 days later in cash is not acceptable as this will be classed as a late payment.
  5. Using a card via our mobile chip and pin device for amounts over £155 carries a 5% fee.
  6. Standard bank transfers are accepted. All relevant account information will be on any of your previous invoices. We can give you our info on request.
  7. You may also wish to use your free mobile banking smartphone applications from your apple’s app store or your android’s play store for your deposit or final payment.
  8. Both options will require our mobile phone number 07956 996 996.
  9. This is classed as a free bank transfer.

10. Reasons a booking may be cancelled

  • Due to bad weather conditions.
  • You have not submitted your booking fee / deposit the same day by 23:59, this is to allow others to take the pre-calendar availability every hour.
  • Where we are unable to travel to you a full refund will be considered unless agreed with you a new time and date.  
  • If the task you have inquired about does not fall within our service description.
  • You have somehow managed to advance book on a bank holiday when we are closed or fully booked.
  • You have provided incorrect details about your requirements/address/ vehicle / payment info.
  • If one of our technicians has to finish work early for personal reasons, we will attempt  to rectify this by sending another within one hour of your failed booking if you’re acceptance of this.    

11. £60 RESETS

  1. This is in order for us to carry out a basic none in-depth laptop diagnostics i.e.,  fault code clearing only service light resets, standard airbag light reset this is not for crash data resets, this is providing we are already on site, please call or message to speak with our technicians for more information.

12. Discounts

  1. Discounts are at managers discretion, discounts apply to repeat customers who continuously pay on time, discounts are to be removed from outstanding invoices if you choose not to pay your invoice on time and leave it over 3 days after its due date.
  2. If you’re upgrading an item of installation, this is chargeable as a new item of installation and does not warrant any form of discount.
  3. Discounts may be considered on our next visit.

13. Warranty

  1. All new products supplied and fitted by Safe & Sound Your Car Ltd carries a one year warranty unless otherwise stated on your invoice.
  2. If you are experiencing problems please get in touch via our contact page as someone will be happy to help you as soon as possible.
  3. All repairs that are done by Safe & Sound Your Car Ltd carries a 3 months repair warranty unless otherwise stated on your invoice.
  4. Please pay our technicians before they leave your location otherwise, this will void your warranty unless you have an agreed direct debit payment plan.
  5. Please refer to the make a payment section.
  6. Warranty is not transferable to new registered keepers or customers.
  7. Repairs not carried out by Safe & Sound Your Car Ltd i.e, audio visual / keys / remotes ECU’s will not be covered by our warranty policy this will need to be taken up with the company we may have put you in touch with, therefore all items / repairs must be fully checked and confirmed to be working if we are involved in any work to your vehicle.
  8. Any suggested work or agreed modification not warranted by the product supplier or vehicle manufacturer will not carry any warranty and may void any form of a refund or exchange with us, this will generally be something you will of asked us for or agreed with us to go ahead with on your behalf, this does not exclude performance modifications.

14. Vehicle handover

  1. Check your vehicle before you or us leave. It is you the appointed person or persons responsibility to make us aware of any additional defects / damage before we receive or you accept your keys back or any third party of ours including the RAC / AA  but not limited to them. Finding errors afterwards for whatever reason is not acceptable you therefore agree we safe and sound your car ltd or our subcontractors hold no liability for any checks or concerns you did not make us aware of prior to or after accepting your vehicle and our technician / driver has left.
  2. If your vehicle came to us running it will leave this way**.
  3. If you had intermittent faults and you didn’t come to us 1st please be advised faults have a tendency to be faulty and reveal themselves randomly in different ways if not fixed / repaired  correctly by us or our approved subcontractor, we or they are not liable for other faults or repairs that randomly reveal themselves after the fact if any other party was involved prior or after the fact, at any point regardless of circumstance.
  4.  No-start related problems. Prior to our arrival or yours at any point, our focus is your no start issue based on what you have instructed us to fix or remove. Please be advised safe & sound your car ltd / subcontractors are not automatically responsible for your additional errors if “we” have or haven’t fixed your no start.
  5. **Additional Faults which reveal themselves due to used ECU’s / BCM’s or aftermarket parts fitted etc, our diagnostic testing / fault assessment inspection can not be held liable for any random faults which immobiliser or inhibit the correct functionally of your vehicle including but not limited to windows not working / central locking.
  6. Can’t collect your vehicle? Due to contracted space allocation you will be asked to remove your vehicle from our location 1 days grace is given, if you can’t and don’t want to risk your vehicle on the public highway for whatever reason we can contact the relevant recovery company and unfortunately you will incur storage charges of £25 per day plus cost of recovery which be added to your bill. 30 days maximum stay.
  7. All agreed tasks will need to be settled, before a new booking request can be accepted.
  8. Our technicians are trained to ask you/appointed person or persons to check the work carried out by us.
  9. By accepting your keys after checking the work while our technician is present to your satisfaction you agree that you are satisfied with the work done and agree to pay your remaining balance the same day cash/card/bacs, there is a £25 fee for cheques. Any delayed payment after 3 days of receiving notice of invoice will incur 25% increase to your outstanding balance no acceptions.
  10. Safe & Sound Your Car Ltd is not responsible for any loss or damage to or from any vehicle as a result of us working on a vehicle after we have returned your keys or informed you of your tasks completion, It is your responsibility that valuables are not left on show and vehicles are legally fit for the public highway.
  11. If your car is left with us out of hours as you maybe unable to collect it within your agreed time, your car may need to be parked on the public highway due to unavailable workshop space.
  12. Your vehicle is fully covered by our insurance while any of our technicians subcontractors are working on your vehicle but not when parked off our registered premises or unattended by a member of staff parked on the public highway or you / appointed person is in receipt of the keys.
  13. If you wish to raise any concerns this should be done via our contact form on the day so it is logged for your benefit.

Safe And Sound Your Car Ltd reserve the right to update and amend these terms and conditions at any time without any notice, if you require a copy please request it via our contact form thank you for reading and agreeing to our own set of rules as this avoids any conflict or misunderstanding before the use of this website or our products or services. 

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